Frequently Asked Questions

We offer three tiers: Beginner (free with 7-day full access), Advanced ($15/month), and Professional ($20/month). Each tier unlocks progressively more features. Visit the Memberships page for a full comparison.

Yes. You can cancel your membership at any time with no cancellation fees. Your access continues until the end of your current billing period.

New Beginner members get 7 days of full platform access so you can explore all features before deciding on a paid plan.

Yes. The annual Beekeeper Membership is $149.99 per year — equivalent to about $12.50 per month — compared to $14.99 per month on the monthly plan. Both options are available on the Memberships page.

Bee Buddy is our mentorship matching feature that connects you with an experienced beekeeper in your area for one-on-one guidance.

Yes. You can change your plan at any time from your account settings. Upgrades take effect immediately; downgrades apply at the next billing cycle.

We offer self-paced beekeeping courses covering beginner through advanced topics, including hive setup, colony management, disease identification, honey harvesting, and WASBA certification pathways.

WASBA (Washington State Beekeepers Association) certification is a recognized credential for beekeepers. Our WASBA Courses are designed to prepare you for each certification level.

Yes. All courses are self-paced so you can learn on your own schedule. Your progress is saved automatically.

Some course content is available to all members. Full course access, including WASBA courses, requires an Advanced or Professional membership.

Yes. Many courses include quizzes to help you check your understanding. Some certification pathways require passing a final assessment.

Workshops are live or scheduled hands-on learning events led by experienced instructors. They cover practical topics like hive inspections, queen rearing, and honey extraction.

Browse upcoming workshops on the Workshops page and click Register. Some workshops have limited capacity, so early registration is recommended.

Workshop access is included in Advanced and Professional memberships. Some workshops may have an additional fee — this will be clearly shown on the workshop page.

Refund eligibility depends on the specific workshop. Contact us at [email protected] as soon as possible if you need to cancel your registration.

Click 'Join the Community' or 'Sign Up' on any page. You'll need a valid email address and a password. Email verification may be required.

After signing in, go to your profile and click 'Edit My Profile'. A profile completion indicator shows which sections still need information.

Yes. Each profile field has a privacy setting so you can choose what is visible to other members, WASBA members, or only yourself.

Go to your account settings and select 'Change Password'. You'll need to enter your current password to set a new one.

On your profile edit page, click the avatar area to upload a photo. Supported formats are JPEG, PNG, WebP, and GIF up to 5 MB.

We accept major credit and debit cards through our secure Stripe payment processor.

Yes. All payments are processed by Stripe. We never store your card details on our servers.

Your billing history and invoices are available in your account settings under Billing.

On the login page, click 'Forgot password?' and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.

Try refreshing the page or clearing your browser cache. If the problem persists, try a different browser or contact us at [email protected].

Email [email protected] with a description of the issue, the page you were on, and your browser/device. Screenshots are helpful.